Reduce calls to your hotel's reception

You've given out the Wi-Fi code twenty-eight times today

The phone rings during a check-in. A family is waiting at the desk. Muvia takes those questions, not the others.

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Receptionist looking at the assistant's statistics

What really fills a day at reception

The same questions, on repeat

Wi-Fi, breakfast, parking, check-out, pets. It's the repetition that wears you out, and the worst moments they choose to come up.

The language barrier

You get by in English. Faced with a Dutch or Korean guest, two sentences turn into ten minutes with a translation app, while the queue grows.

Calls that come in at the busiest moment

At 3 pm, in the middle of check-ins, the phone rings about parking. You answer, because you have to. The guest in front of you waits.

The easy questions no longer go through you

The welcome book answers in the room. A QR code on the bedside table, and your guest finds the Wi-Fi, the opening hours, the parking and the activities on their own.

The assistant answers on the website. People who used to call before booking get their answer directly, even when reception is closed.

And you no longer correct the binder out loud. An opening time changes, it's updated in ten seconds. No more crossings-out in the paper welcome book.

Discover the welcome book

What the tool takes on, and what it leaves to you

Let's be frank, because it's the first question a reception team asks.

The AI answers the questions that don't need anyone: an opening time, a code, an address. Exactly the ones you hate repeating.

It doesn't handle an arrival that goes wrong, doesn't calm an unhappy guest, doesn't give advice tailored to the people in front of you.

That work stays yours. It's also the only work that justifies having someone behind that desk.

Let's be frank, because it's the first question a reception team asks.

The AI answers the questions that don't need anyone: an opening time, a code, an address. Exactly the ones you hate repeating.

It doesn't handle an arrival that goes wrong, doesn't calm an unhappy guest, doesn't give advice tailored to the people in front of you.

That work stays yours. It's also the only work that justifies having someone behind that desk.

You take over, when you're available

The assistant doesn't pretend to know everything. When it gets stuck, it offers the guest to speak to someone on the team.

The request arrives as a ticket, with everything already said. You reply in writing, without picking up the phone, and the guest doesn't have to explain again.

You set your availability hours. Outside them, the assistant carries on alone. Nobody waits in front of an empty window, nobody calls you at 11 pm.

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More than 40 languages

The Spanish guest gets their answer in Spanish. You no longer need a translator.

Multilingual assistant

The essential info

All the repetitive questions, kept in one place.

Practical information

Real-time updates

An opening time changes, you correct it in ten seconds. No more binder telling lies.

Updates

FAQ

Frequently asked questions from receptionists

Will it replace my job?

No. Muvia handles an opening time, a Wi-Fi code, an address. An unhappy guest, tailored advice and a human welcome remain your job.

Do I need training to use it?

No. If you can reply to a message, you can use live chat. And we do the setup. For any questions, support remains available free of charge.

What happens when I'm not there?

The assistant keeps answering on its own and doesn't offer to put the guest through: nobody waits in front of an empty window, and nobody calls you at 11 pm. You set your availability hours yourself.