What sets a holiday residence apart from a hotel
Arrival often happens with nobody there
A resident arriving at 10 pm on a Sunday needs to be able to manage on their own.
The apartment is equipped, so they ask questions
In a hotel, nobody asks how the appliances work. Here, everyone does.
The stay is long, so needs change
The Wi-Fi on the first day, a launderette on the third, a pharmacy on the fifth.
A holiday residence welcome book: what it should contain
Arrival with nobody on site — access code, key box, parking, number to call if there's a problem.
The apartment's instructions — hob, dishwasher, heating, air conditioning: every appliance explained, manuals included.
The residence's services — cleaning, linen, pool, launderette, bike hire, with their opening hours and prices.
House rules — quiet hours, waste sorting, pets, departure instructions.
The neighbourhood — shopping, restaurants, pharmacy, transport and activities for a week on site.
For everything the welcome book hasn't covered
A week-long stay produces questions no welcome book can anticipate. The built-in assistant answers them in more than 40 languages, at any hour.
On your website, it also answers visitors who are still hesitating.
Access, equipment, opening hours, useful numbers, and your own custom sections.
You write once in your own language, your international residents read it in theirs.
An access code changes: it's online immediately.
A week on site takes some preparing
Your residents look for groceries, a restaurant, a pharmacy, something to do on a rainy day. On a long stay, these needs come up every day.
Muvia retrieves the businesses around you from your address, via Google Maps. You keep the ones you recommend.
Holiday residences: what are we talking about?
The French Tourism Code (article D. 321-1) defines a "résidence de tourisme" as "a classified commercial accommodation establishment, operated on a permanent or seasonal basis".
In practice, it brings together furnished units and common areas, let by the day, week or month to tourists who do not make it their home. It is managed by a single person or company.
That's what sets it apart from a hotel: your residents live in an apartment, often for several nights, with its own equipment and rules. They need instructions, and an answer when the instructions aren't enough. For details of the classification, see the French Ministry of the Economy's fact sheet.
FAQ
Frequently asked questions from holiday residences
Properties
- HotelsTake the load off reception, day and night.
- CampsitesA welcome that holds up in peak season.
- Holiday residencesThe instructions for every apartment.
- HostelsAnswer every traveller in their own language.
- Holiday cottagesYour welcome book, even when you're away.
- Groups & chainsAll your properties in a single account.
Marketing, upselling & revenue
AI assistant & conversation
Digital welcome book
Resources