What wears a reception down
The phone never stops
Wi-Fi, breakfast, parking, pets. These calls come in just when someone is waiting at the desk.
At night, there's nobody left
Your future guests compare options after 9 pm. Your website is the most visited, and the least able to answer.
The paper welcome book says the opposite of reality
Reprinting is too expensive for one line, so corrections are made verbally.
The hotel welcome book: what it should contain
Arrival and departure — times, access, parking, luggage room: what guests look for before they even enter their room.
Wi-Fi and room — Wi-Fi code, air conditioning, TV, safe: the room's instructions, without calling reception.
Breakfast and restaurant — times, menu, reservations: everything to fill the dining room and sell more on site.
Hotel services — spa, room service, laundry, bike hire: what your guests don't know about until you show them.
House rules — pets, quiet hours, non-smoking areas: the rules to know, stated once and for all.
Around the hotel — restaurants, transport, sights, pharmacy: your best recommendations, rather than a random search.
Someone answers at 11 pm, even when reception is closed
The assistant answers your website visitors and your guests on site from what you've taught it: your terms, your rooms, your facilities. In more than 40 languages.
The visitor chooses their dates, then lands on your booking engine: D-EDGE, Mews, Amenitiz, SimpleBooking, SmartBooking. And your team takes over if needed.
Every visitor led to your booking funnel with no extra commission.
The questions that keep your reception busy, dealt with once and for all.
A review request highlighted during the stay.
FAQ
Frequently asked questions from hoteliers
Properties
- HotelsTake the load off reception, day and night.
- CampsitesA welcome that holds up in peak season.
- Holiday residencesThe instructions for every apartment.
- HostelsAnswer every traveller in their own language.
- Holiday cottagesYour welcome book, even when you're away.
- Groups & chainsAll your properties in a single account.
Marketing, upselling & revenue
AI assistant & conversation
Digital welcome book
Resources